This is hard to read. I volunteer at a crisis center, and just reading the description of how the phone volunteer handled the call made me cringe. In my experience, you don't call the cops just because they call the suicide hotline and have guns - I've experienced instances where callers call and aren't suicidal. I'd need a clear sense of intent before going out of my way to do that. I really hope this was just a one-off thing, and not at all how volunteers (if they are volunteers at all) treat callers on the suicide hotline.