Unless the BBC is trying to organize Amazon workers to hit the streets and fight for better working conditions and/or a union, this isn't newsworthy or noteworthy.
I'd rather work for Microsoft or big blue than Amazon any day.
There's a lot of interesting work, though, and a lot of people happy working on it. I wouldn't tell anyone it's the best place to work or that it's "better" to work than another place, but I love what I do and work with hundreds of people who (more or less) feel the same. I also know people who don't feel this way and I encourage them to move on or move out because nobody should be in a job they really dislike (and I'm aware of the incredible privilege that's reflected by my ability to say that).
http://kuow.org/post/amazon-hires-homeless-workers-and-every...
But yes. Amazon is a terrible place to work and we are all just too dumb to quit. Oh, and we all hate homeless people, I guess.
From what I've heard from Amazon workers, from drinking with them on Cap Hill, or from my own neighbors who work there, or my Cousin who was a higher up there & left, or from my friends, on average its not a great place to work. There are good teams, but compared to what I've heard from IBM or Microsoft employees it sounds worse than working at either of them, and on par with working at Adobe Seattle over in Fremont.
Tech is different.
There were a number of similar reports about Uber before a court recently ruled that Uber drivers are legally employees, not self-employed contractors.