e- analogy was weak and unneeded.
Politely requesting features is fine, but complaining about a lack of features in software that you don't contribute to with effort or money is extremely rude and pretty much a slap to the face for the developers who work on the project.
Not that that matters, because nothing is immune from criticism, free or otherwise. It is a useful service to provide criticism, in fact, it can be useful to the developers and also useful to potential users - although it doesn't have to be.
The product isn't going to improve because the developers felt worse about finally getting a requested feature in.
This is like being able to vote and abstaining because you didn't like the candidates, then complaining that the candidate you didn't like was elected.
* Not contributing and complaining about issues
* Not voting and complaining about the candidate elected
* Not making movies and complaining about the special effects
* Not writing books and complaining about the story
* Not building cars and complaining yours broke down
* Not having prepared food and complaining someone served you burnt pasta and uncooked chicked
* ...
Common point in all of those: they're all stupid arguments. That argument has never been, is never and never will be valid. Contributing takes time. Maybe said person complaining is fixing bugs in software that you're using. Or maybe said person doesn't contribute at all to any OSS. And that's still perfectly fine, because when you put out software and present it as the second coming of the Christ (or Stallman, depending of your deity of choice), yep, you have a responsibility to fix it. Or to not fix it and to tell the users to sod off. Users have absolutely every right to complain. As a maintainer, you have every right to ignore them.
Chrome merely happened to implement that part of the UI Events spec (it's still a draft) which lets you differentiate between Ctrl + Alt and AltGr.
https://www.w3.org/TR/uievents/#code-examples
The Atom team simply could have changed their default shortcuts 2.5 years ago. Those shortcuts were the actual bug.