The statement is actually true... but you need to hold yourself to a higher standard when your product can have an impact on people's health. Of course, stopping the product while investigating the cause sounds like they are taking it seriously, so hopefully it will all work out in the end.
But I'm not worried either way - meal replacement shakes have been around a long time, and despite the marketing, Soylent isn't that different than its competitors. So hit GNC on the way home and get whatever works for ya.