I hope Nintendo spends a little more resources to improve on the online side of things alongside the new Switch console (store, online multiplayer, interaction with friends...); they are severely behind compared to their competitors.
I'm not saying it's the right call, or that in this day and age, we haven't moved past that in many respects, but I'm willing to bet that's a big part of their lack of online focus.
And yes, my ex have had total freak-outs over several of the other platforms due to ridiculous decisions (Plants vs. Zombies on the Xbox making it an outright pain to find out not to have random strangers suddenly broadcast their conversation to you - seemingly without realising - and liberally using the n-word, for example... whoever thought it was a good idea to have player audio broadcast without making it easy to mute on either end without muting all in game sound is a total idiot), or numerous iOS games that are otherwise great that allow unrestricted chat where my son has several times come across rather disgusting behaviour.
In general I'm not so worried in my sons case - he knows what he's not allowed to tell people, and he knows what not to repeat, but I can see why a lot of parents would find many games that otherwise would be perfectly age appropriate problematic to let their kids play.