My mom has had her own successful small fashion business for the past 25 years, and it frustrates me watching her do anything on the computer -- her business doesn't even have a website. The ironic thing is that she spends all day on it managing her thousands of photos, sending out sales emails, etc. Here are some concepts I've repeatedly helped her with:

PC:

- Navigating the file system is confusing, esp on a PC with a lot of default folders that don't need to be touched

- Drag + Drop relocates local files, but copies if you're uploading to the web/external device. Same action but different results.

- Setting up a new device with the essential software

- Debugging printer and wifi problems.

Web:

- Password recovery/management (she can't use skype anymore)

- Figuring out google drive (finally migrated her business on this)

- the concept of shared files vs attaching everything in emails

- to her, the internet is youtube, gmail, and google search.

- tabs are like browsers in browsers. How do you remember what page is opened in each tab?

- product names are non descriptive. Why aren't they called "Chrome Browser" and "Firefox Browser"?

Smartphones:

- discovering her mobile number (i taped a sticker on the back of her phone with her #)

- making text larger (if she needs glasses to read, she won't read)

- managing push notifications and clearing voicemail (notification overload --> ignores all messages)

- She confuses the concepts of apps, icons, links, buttons, and thumbnails.