>Canadians also loathe UPS

Are you our new spokesman?

My company orders through Amazon Prime almost daily, and we've never had an issue. And I'm certainly not in a metropolitan area.

>get angry customers complaining about $50 CODs

These people should learn about brokerage fees and do the leg work themselves if they don't want to pay those fees. You're obligated to do the paperwork when you import something. UPS will do it and charge you for it (albeit a bit expensively). If it's a problem, blame the seller.

>it's another to dump a massive fee on the recipient

Refuse the shipment.