It's one thing to say "customs is expensive" - it's another to dump a massive fee on the recipient without even warning the vendor thst this is possible.
Are you our new spokesman?
My company orders through Amazon Prime almost daily, and we've never had an issue. And I'm certainly not in a metropolitan area.
>get angry customers complaining about $50 CODs
These people should learn about brokerage fees and do the leg work themselves if they don't want to pay those fees. You're obligated to do the paperwork when you import something. UPS will do it and charge you for it (albeit a bit expensively). If it's a problem, blame the seller.
>it's another to dump a massive fee on the recipient
Refuse the shipment.
Purolator was terrible, but the last time was during the whole Canada Post upheaval and they were swamped. It was "Out for Delivery" for about 5 days.
Canada Post is much like UPS in that it depends on who is making the delivery. I've had some excellent ones, some average ones, and others who just put up the sticker without contacting me.