There are horror stories on the consumer side too. Multiple withdrawals when only one was instructed, delays in getting money after a buy/sell, locking people out of their accounts still with Bitcoin in them without providing a reason, canceled buy orders during a volatile market, and what not.

r/bitcoin is littered with such user complaints. It is sad that the best way to get support on Coinbase issues is to go on reddit to complain.

Many people have moved to Circle for a smoother consumer experience.

p.s. no relation to either Coinbase or Circle except as a consumer.