I understand that many of these qualities are somewhat superficial when it comes to security and reliable service. What competing companies out there do a better job in your experience?
r/bitcoin is littered with such user complaints. It is sad that the best way to get support on Coinbase issues is to go on reddit to complain.
Many people have moved to Circle for a smoother consumer experience.
p.s. no relation to either Coinbase or Circle except as a consumer.
The other reason you see so many complaints there is that there are many scammers trying to buy digital currency with stolen credentials, and a common scammer tactic is to appear angry (via support channels, or any public forum) in the hopes that we will approve their purchase.
Then they incorrectly decided my immigration status and removed my bank connection.
I closed my account and asked for my inappropriately obtained information to be deleted. They refused to "protect" me from "identity theft". Screw them.
No fees to move money, and no limits on how much you send or
receive each week using your Circle account.
While on the consumer this its great, if the merchant side is horrid, you can bet it will hurt the adoption of bitcoin.