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Comment by lukeholder | Hacker News Reader

I had this same issue with my iPhone 6 Plus screen not responding to touch as this article explains. Took it into Apple in Perth City (Western Australia) and they replaced the iPhone on the spot with a brand new refurbished. This article leads with a story about apple denying it to a customer, but I had my issue resolved within 25 minutes including running a last minute icloud backup. Apples legendary support is real.

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Wait. The device was within warranty and they gave you a "refurbished" (i.e. not new) iPhone as replacement?

I'm so glad this is blatantly illegal in various countries. They sold you a faulty brand new product, so they must give you a brand new replacement if they can't fix the defect on the device they sold you.

This is akin to telling the waiter there's a hair in your soup and getting a new soup that was returned by another customer but has since been re-heated and de-haired.

The issue is a design defect--Apple designed a part that has a high failure rate. The article is implying that it is an error in Apple's mfg process and should be fixed even on out of warranty phones.

Me too, relatively quick swap if under one year warranty. And then I had it happen again with the replacement device within days. The second swap was even faster as I explained I had the problem with the last phone too. The Apple store reps clearly knew what was up, tried to run tests the first time, the second time they just trusted me as I knew all the symptoms and the phone was only days used.

The story in the article was about a phone no longer under warranty. Was yours still under warranty?

Maybe in some locations for some issues. My 6se bent after a few weeks at weak point near volume control and was offered chance to buy refurbed model at half price of original. Design fault in my opinion but that doesn't count for anything much.

>with a brand new refurbished

Uh...

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