You have much better experience with your utilities than I do with mine.
Two days ago, we found out that our gas had been shut off because Nicor's billing system forgot about our auto-billing. Someone came out, shut our gas off, and locked the meter. We paid them, and they informed us they wouldn't be able to roll a truck to turn our gas on for more than a week, despite the fact that the dude they sent to turn our gas off could have knocked on our door (or, for that matter, they could have called) and worked out the billing SNAFU.
Erin go so fed up that she picked the lock on the meter; when I called to inform them that I was holding their meter lock in my hand, they sent an "emergency" crew out. The new dude had an account note instructing him not to turn our gas on, despite the fact that our account was current and the billing SNAFU was their fault.
He made fun of them and turned our gas back on.
Have you ever called to have your electrical service changed? How was that experience for you? I've had that pleasure, too.
The other great thing I'll say about our electrical is that only goes down for 12+ hours at a time a couple times a year. Depending on your expectations for electrical service in one of the largest US metro areas, that might be good!
I don't like AT&T or Verizon. But I would gleefully hand them my billing and field service work for every other utility I have. I haven't had an AT&T outage I noticed in years. I have never once waited more than a day to get them out to address a problem.