Your mistake here is thinking "people" are one coherent group when in fact what you're describing here is (probably) two different ends of a polarised discussion! You're probably in a more moderate central position (generally satisfied iphone owner). It may or may not be a good thing that apple is so controversial that they provoke such vigorous discussion (my personal take is that it is), but that not everybody is satisfied with "good enough" isn't a reason to silence discussion. Particularly when as a brand they're pitched as high end rather than just good enough.