And you're 100% right: this resulted in us becoming glorified consultants.
I'd add that staying focused on the product is hardest for those from a sales background, who are accustomed to following opportunities. In all fairness, having an engineering background, I'm prone to the opposite problem: not recognizing fast enough when it's time to pivot...
Sorry for the boring feedback, but the post feels like it needs a bit more proofreading. Some of the syntax is a little confusing and I noticed a couple of definite typos:
> So what should to you?
Should be:
> So what should you do?
And:
> Does this user represent an even better opportunity for you to grow your business.
Should be:
> Does this user represent an even better opportunity for you to grow your business?