Oddly, a lot of people hated the various more personal aspects of the book, as you see Cliff's friends, and his life as a whole. While that's valid, calling it a flaw in the book is, I think, inaccurate. The book as much a story a story about Cliff as the shadowy hacker on the other side of the wires, and that's a big part of its charm, IMHO.
Ghost in the Wires, and Exploding the Phone are also good, and true stories.