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> ...but the company denies it is an issue...

It sounds like the person you spoke with wasn't familiar with the product. They've been aware of the problem for years. It's mentioned in the manual [1] and on their website [2].

[1] http://www.kinesis-ergo.com/wp-content/uploads/2015/06/conto... - Page 28.

[2] http://www.kinesis-ergo.com/support/technical-support/troubl... - "Weird behavior with Advantage keyboard".

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Ah! Thank you! I've had this issue from time to time. I thought it is probably a software thing, not the keyboard.

Thanks to the link you've sent I now have a simple solution - tap both shift keys at once.. Great!

No problem. :)

You can also use <Stuck Key> + <Program> in cases where you only have instance of the stuck key. Alt or super in the default layout, for example.

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