> Simply demilitarizing disagreement can go a long way toward reducing the kinds of friction that prevent people from learning and growing when they're wrong.
Here's my attempt at reconciliation. I would support all of the following: withholding hostility; understanding that understanding something is not the same as condoning it; having empathy for everyone; understanding that everyone has their own reason for how they are; and making atmospheres seem less threatening to encourage more people to come forward.
But I remain slightly suspicious of the feeling of sympathy toward the world view described in the article. Empathy, certainly. But I still say it's condescending to pity someone like that before they've taken the slightest steps toward self-correction.