This isn't all true, is it?

I replied to one of those "Welcome to Azure" emails and mentioned I had some questions about integrating the Key Vault with a bunch of their other offerings. Someone from MS reached out to me and setup a meeting with a developer from one of the (many) Azure team. And this guy knew his shite, and was very helpful (still have notes from that meeting on my desk, many months later).

I was a solo developer, with a startup idea, no revenue, no company. And I got help ASAP. I thought it was awesome.

I'm sure my experience doesn't reflect the whole picture, but i think that's true all around.