Deserved in this case...HipChat went from rock solid and growing feature list to login failures and crashing all the time. On top of that it's losing features like video.

We use hipchat on premise and still have quite a few issues with it going down. It isn't just the hosted version that is meh fwiw.

Jira, although it is slow, works quite well for our on-premise version.

Count us as one of the ones that switched away from HipChat due to reliability issues. And I mean daily issues. We actually used our own in-house IRC server before but switched to HipChat because we didn't want to manage it anymore. It was cheaper and there were fewer problems with that IRC server. We finally switched away from HipChat to Slack to have a usable chat system and it's been great. We gave HipChat a chance and reported issues regularly, but they seem to be making no progress on reliability.

StatusPage is a great company and service, so this is really disappointing news in my book. HipChat was great before Atlassian bought it.

Sorry, as a paying customer this is true. Hipchat in particular is down almost daily and its basically a running joke at this point.

We switched from Hipchat because of this.

Yeah i mean, this is basically why we switch to Slack. Right as we were deciding if we should start investing more money and time into Hipchat.

Wish my place switched to sth better. It's quite terrible. Video never works, constant issues with notifications, crappy search (at least on OSX)...

Not limited to just those products, we have issues with BitBucket.

One example: it can sometimes take > 5 mins to merge a PR.

Having gone from self-hosted to their hosted solution with both Jira and Hipchat I really wonder why they don't seem to do better sharding.

Is Jira so bad to scale in their hosted configuration that it has to be slow for everyone? Our local jira, after some experienced tweaking, was so much more responsive... it's weird.