I keep paying my electricity bill every month, but those a-holes at the utility company never make my electricity any better either!

Why do you expect things to change? You're not paying for a static product. You're paying for a service, and services have ongoing costs. So your subscription is paying for the ongoing maintenance and running of the service.

To put it another way, do you pay for email? And if you do, do you expect your email provider to be constantly "innovating" with their service, or do you expect them to simply provide a rock-solid dependable email service?

I suspect that not many people share your view.

I don't pay for things expecting that they will get continually better. I pay for things so I can keep using them as they are.

Change is just as likely to make something worse as it is to make it better.