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Thanks for all this info. Just out of curiosity, when they offered the same config as your £12/mo box for £3/mo and refused to reduce your billing, could you not have simply bought the cheaper one, taken a snapshot of the existing server, transferred it over to the new one and discontinued the older one?

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I couldn't have done so using the KS dashboard, for example. As it was Linux, I could have cloned the machine fairly easily, but it seemed silly to me to go to all that trouble, essentially throwing away the original server and starting again.

At the time, my need for a hosted machine was decreasing so I didn't want to expend much effort anyway.

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