Isn't it a bit surprising that a company like Google can't give any helpful support for such an issue just because there is a holiday in the US? I mean AddSense has customers all around the globe...
Yes, they're all paid services and some require you to explicitly purchase support on top, but in exchange, you get access to engineers who can go down to the source code and actually fix issues.
(Disclaimer: I'm one of these engineers.)
I think things changed about five or so years ago when they began offering support for their largest accounts.
Maybe there is a business model in this mess. Set up an ads business that feeds traffic to AdSense, but with a markup. Use that markup to provide actual support. The support would be mostly from internal staff, but the hardest questions would go to Google. And they'd be willing to do this, because of the collective size of the aggregated deal-flow.
* Google Fi
* Google Family Library Sharing
* Android Apps Family Sharing
* Google Play Music Family Sharing
* YouTube Red
* Google Spaces
Apps accounts, the only thing that has a decent support option, are purposefully limited in functionality and cannot do a lot of things.
The whole "One account. All of Google." is a lie, and attempting to ask Apps support about it results in a "this product isn't part of Apps and we offer no support", even though one has an Apps account and the issue is with the ability of a paid account.
There's a great thread on this, hundreds of comments, all angry when it started, all still angry, no help from Google or word from anyone at Google, and the only audience affected are paying customers of Google Apps:
Google for Work has to be stable over features all the items you have listed are pretty new all the family stuff is extremely new and still isn't complete it started with hack into google Music but we are now finally seeing it move into google main accounts as of today you can see it here
https://myaccount.google.com/preferences?utm_source=Google&u...
but you still can't add users from here
Google Fi isn't a for business product is more of an experiment on how to build a better MVNO and also to improve Android i expect in a few years they will sunset it
Google spaces is like two months old.
It turns out that even before these recent family plans, Google had a used and loved family product.
The paying users for that product, now cannot use any of the family offerings.
And all of this still stems from Google's arguing that a Google account has access to everything Google provides: "One account. All of Google.". It says that now, today... even though it's clear this isn't true.