So It was not Radio Silence but 5 full days notice in advance with multiple notices. Thank you for updating us about the other side of the story.
5 days had elapsed from the time the original takedown request came in until our network was disabled but there was plenty of correspondence in between and when we had last spoke to Digital Ocean it was still an open issue.
We provide more specifics on timeline here https://news.ycombinator.com/item?id=12010521
That's the issue when you build a service hosted on a service (DO, AWS, Rackspace). You could have thousands of customers, but if you miss one complaint about one customer, the whole thing goes boom. It's more of an argument for content creators hosting on the platform controlled by the data centre owners.
For Surge, and other large hosting platforms, it's an argument for them hosting their own dedicated servers in a data centre (which of course, raises the barrier to entry and costs for these types of solutions).
Most hosting providers I have dealt with expect abuse resolution within 24 hours, five days is a very long time for abuse issues to be handled.