Online-only strategy, lack of traditional advertising, lack of carrier choice, US-only availability.
If you did a real survey asking what 'Android' or 'Nexus One' are, I'd be curious to know how many knew (I'm guessing about 10%)
If you did a real survey asking what 'Android' or 'Nexus One' are, I'd be curious to know how many knew (I'm guessing about 10%)
The thing with Customer Service is that when you don't need it, sure everything is fine. When you do need it, you want to be sure it's there. My problem is, with Google you can't be sure. And that could be problems with ordering the phone, warranty service, or whatever other unforeseen problem comes about.
Look at Google's history, and with whatever product they offer, be it Gmail, Apps, AdSense, Adwords, and you easily find the Customer Service complaints. For buying a phone, I have a choice. For Adsense/Adwords, not so much.
No I didn't, I replied.