> Your story about calling 911 in NYC and getting an out of town call center is obvious fiction

You sound very sure of yourself, but telephony is pretty damn complex and there are lots of strange things that happen in telephone call routing. Maybe if that guy has a cell number from another city or a foreign country, or with a certain carrier that doesn't comply with all the requirements of E911, or there are obscure bugs in the routing system, it'll get routed to a non-NYC call center. Are you sure that never happens?