I don't think we read the same piece. This one focused on the rampant anti-Semitism and racism that Twitter's been loath/unable to limit, contrary to its own TOS.
The point is that you dont feed trolls because thats what they want.
If we are going to censor "hate speech", then we would have to ban atheist speech for being hateful to the religious or pro-gay speech for being hateful to traditionalists. Is that the kind of world you want to live in? Considering how much power social media organizations have, do you really want such companies to control speech?
Rather than shutdown free speech, I'd rather the NYTimes be shut down.