I've only watched the first 20 minutes of the documentary, but I'm impressed. It's probably one of the most accurate portrayals of what it's like to be a foreigner living long term in Japan that I've seen. Like always, documentary directors usually like to be controversial, so I'm waiting for the other shoe to drop ;-)
In terms of "don't involve yourself", I wouldn't say that's really true. The very few times I've seen anyone in trouble, people have rushed to come to their aid. I live in the countryside, though, so it might be different than the big city. Social duty is a big part of Japanese culture, though, so I can't really imagine people ignoring others in distress.
As a brief diversion, I recently went to Tokyo and was surprised by how many more homeless people there are now than there were roughly 10 years ago. People seem inured to that kind of distress (as they are in any big city, I guess), which is too bad.