It's not Airbnb. It's the users.
Though they can directly address this by taking photos out of the mix. Interesting question: Right or wrong to make decisions about trusting strangers based on how they look? I know my answer, what's HNs?
Though they can directly address this by taking photos out of the mix. Interesting question: Right or wrong to make decisions about trusting strangers based on how they look? I know my answer, what's HNs?
Airbnb has chosen it's system (and refuses to address the flaws inherent in that system), so I've chosen not to use it.
There was a history of cab drivers in NYC refusing to pick up black customers - when Uber came to town one of the first questions was "can drivers see my photo", which they can't until they accept the ride IIRC. I don't see this situation as being too different.
You could, with mixed results, I'm sure. There are many other factors to base a prejudice on; for example "does their name /sound/ black?"
Airbnb could also establish an anti-discrimination policy, which if you are caught in these types of incidents, you and your properties will be banned for some amount of time.
I've never used the service, so I can't say for sure, but I can think of at least a few good ways to accomplish this along with a team responsible for checking into flagged events and user reports.