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They had a few really common problems with the original, notably screen tearing due to a bad connection inside of the device. They replaced my original twice with no questions asked.

I upgraded to a Time not that long ago and it's been solid. I haven't heard of a whole lot of problems with anything but the originals.

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I had the tearing issue with my original. I upgraded to a pebble steel rather than replace it (international shipping isn't worth it), and the quality has been second to none. A year and a half on, the leather band is slightly scuffed, but otherwise it feels and looks completely new. The vibrate motor is much quieter and smoother compared to the original one as well.

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