It makes sense to me. It is something I have thought before but hesitated to say: I think part of the problem is this company was founded by a charming, pretty, very intelligent and very young woman. And most people doing the advising are male.
I am a woman and my experiences have been that this is a serious handicap for getting effective constructive feedback. Men don't really want to have a serious conversation with me about what works, what doesn't, why that is true, etc. If they talk to me at all, many of them are either 1) trying to be charming, even if they have no explicit goal of trying to sleep with me or 2) trying to be encouraging, as if the deeply rooted problems of sexism boil down to "girls just lack confidence!"
It has been enormously frustrating.
I am older than the woman who founded Theranos. I am older and I have had a less cushy life and I have really struggled with the question of how to get my work taken seriously and how to get men to talk to me about my actual work in an actually constructive fashion. Things have gotten better, but I look at Theranos and I suspect that there was no intent to do anything fraudulent and she may not even fully recognize that it is a failure yet, because she has been talked at for so many years by so many intelligent, successful people like she was a genius and surely was on to something big.
I really think this is the likely crux of the problem and I see no good fix for it. I still find it maddeningly difficult to get men to take my work seriously. And I have been very aware that them talking to me for the wrong reason, about the wrong things is a real problem for quite some years.