I'm not sure why you're using an example I specifically addressed a few comments back in a way that accounts for nothing I said.
A business with multiple employees is not the same as an individual when investigating a crime, depending on whether you think it's likely that they are colluding.
The traffic of the suspect and TOR was mingled, therefor it is not possible to say whether the offending traffic was from TOR or the suspect. If it was from the suspect, there could have been traces on his systems.
A low probability is not the same as no possibility, and there was a possibility he was trading in child pornography. Your threshold for how high that probability should be compared to the investigating officers, or their superiors, may differ. At this point, it's subjective, which is what I was getting at in my prior comment.
In any case, this is irrelevant to my original point, which I already clarified in my prior comment. But to address what may have been your intent, yes, I believe that a package forwarding service may have some problems with the police from time to time. It may not be to the level you describe, but my point clearly does not require that.
To put it plainly, if you in any way enable illegal activity, even unknowingly, it's not entirely unexpected that at times you may face increased scrutiny, or legal misunderstandings. For the suspect in this case to say he "shouldn't have to" is not realistic. That would allow a de-facto smokescreen for real criminals to hide behind.