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Yes, and is just as critical as a server. When the server is down, you're losing money. When a dev is down, your company (or you) are losing $X/hr, based on your billable rate or fully loaded costs.

Yes it is.

Production Desktop Down = Company loses $X/hr in Dev salary until it is available again.

$X is generally $50-100/hr, more if you need someone in Ops to help you out.

I guess it is targeted more towards "normal" users, not hackers. Hacker probably can fix it, "normal" users - do not.