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This argument against criticism is so tired. The world doesn't owe anyone anything: that doesn't mean when someone does something stupid that you have no right to complain about it.

> you are their customer using their product for free

If it is free, you are not the customer, you are the product for their real customers.

Some businesses pay for it, actually.

I don't know if they also received this feature.

The widespread consensus is they didn't, so that's an irrelevant point.