Love those cold, corporate, canned responses?
Does Level 1 tech. support make your day by asking if you've rebooted?
These features and more, can all be yours!
Well, I try to at least drop a hint as to the right search terms when I do this, and an encouraging word. But IMO your issue is not my issue. I am not going to track your issue.
But if I have time I might try to point you in the right direction, in the right forum.