I then decided to have it shipped directly to my parents (I wanted to use the item over the holidays) and set up an account in their name. After checkout, option B was suddenly available. Yay, they fixed it. I made the order.
Back to my account: option B was still missing. Huh.
I then made several new accounts using various addresses over the city. The pattern that emerged was that in more affluent zip codes option B was available, in poorer parts it wasn't.
Several days later, my email was answered: they claimed not to offer B to any new accounts on principle. This clearly wasn't the case.
My sample set wasn't big, and maybe it was a bug or A/B testing plus coincidence, but it made me think.
Big brother will not kill you or bite you with big fanfare. Instead, you will be struck by inconveniences. Online shopping will be more pleasant for some and maybe even impossible for others. That flashy item you want will be available for others but you will be told that it's out of stock. All of this will be explained away as mistakes.