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Comment by bediger4000 | Hacker News Reader

Exactly who are the owners of "Cardholder Services", or "Account Services" or that company that vaguely implies they're from Microsoft Tech Support?

How can I complain? Because I have a load of complaints for each of those companies, and I want to turn them in to the FCC for spoofing their Caller ID, which is illegal.

No? Crickets?

The sole and only weapon we have is to waste the time of the call center people. In at least some of the "Rachel from Cardholder Services" calls, the call center people are in on the scam - they collect credit card number, last 4 of social, CVV and ZIP code of billing address, which is more than enough to use the credit card number without the cardholder's knowledge. In summary, they deserve what they get, and they know it.

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>> How can I complain? Because I have a load of complaints for each of those companies, and I want to turn them in to the FCC for spoofing their Caller ID, which is illegal.

The real question... Why is caller ID spoofing even possible. I assert that it should not be.

It was never designed to be secure, but businesses saw a short-term opportunity and built on a foundation of sand anyway.

Same story with abusing SSNs as an authentication mechanism.

Sadly the phone system is an enormous legacy beast, so this is a lot easier said than done.

Actually, the FCC has several ways for you to report spoofing: https://consumercomplaints.fcc.gov/hc/en-us/articles/2026543...

The FCC could enforce anti-caller ID-spoofing without me, if they wanted to. I believe they have the authority. This is just another way to leave the status quo alone, and put the burden on the victims.

I've reported any number of robocalls-to-do-not-call numbers to the FCC, and exactly nothing has happened. I have no faith that complaining about spoofed caller ID will cause any action at all.

So, instead of ignoring the annoying spoofed/hidden caller, I now have to answer (to try and figure out who is calling me), waste time, try calling back to see if they'll remove me from list, and if not submit forms to FCC in the hopes the FCC can/will do anything?

I'm pretty close to the point where I just leave the ringer on my phone off permanently. If somebody calls and I want to speak to them, I'll eventually call back. This sucks because I do speak to my parents on the phone, so we end up playing a lot of phone-tag trying to reach each other.

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