I'm ambivalent regarding Apple's stance. In principle they are doing the right thing, but in practice, it seems they may be kicking up a whole lot of fuss over a relatively minor issue (with the exception that providing an easy means to brute force a phone to the authorities sets a horrible precedent). As for creating a universal backdoor, it seems highly unlikely they couldn't produce a signed OS / coprocessor firmware image that wasn't locked to one of the various serial numbers associated with this particular device
edit: as mentioned below, this order entirely originates with Apple's use of DRM to prevent software modification. Had users actual control over the devices they own the FBI wouldn't need to request a signed firmware in the first place. Please think twice about what Apple might really be defending here before downvoting