I don't agree. What happens if the customer tries to force you to do something that compromises your integrity as seen by other customers and regulators?
Haha. Yeah. That jumped out at me.
#2 - Put the customer first (except when listing our core values, then put them second).
I understand the sentiment, just a weird juxtaposition with "#2" and "first"
er no, #1 should be #1
It's a joke on saying "Put the customer first" as the second item in your priorities. "Put the customer after integrity, but before all that other stuff" doesn't roll off the tongue as well.