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After having used Lyft/Uber daily for hundreds of rides, I've all but forgotten what stereotypical taxi drivers are like. Talking on their phones, refusing to use navigation software and complaining to me about other drivers/traffic/politics. Lyft/Uber on the other hand has been a delight. The drivers see themselves as business owners who control their own work hours and work load. Sometimes I even get free candy. The future is awesome.

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I agree about the taxi drivers. I do think they have gotten better in terms of customer service since Uber has come on the scene - probably in response to losing business to them. Competition is good. That's partly why I hope both continue to exist (and maybe a 2-3 uber type companies). But yeah, still irks me when a cabbie won't use navigation.

I don't disagree with your comment, but I think that drivers that see themselves as business owners are delusional.

There are a lot of definitions of a "business owner" and the uber:driver relationship meets none of them.

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