I've worked where software was not the primary product and was treated as merely another line item on the BOM. They grudgingly had to "do some software" order to make money with their real product. If United is this type of place, here are a few things I'd be willing to bet are true:

1. They don't have a formal QA process or an independent QA team.

2. They don't have source control (or it's very rudimentary, like storing ZIP backups of source code on a network server).

3. Their issue tracking system is an excel sheet on a shared drive.

4. 75%+ of the code was written by someone not currently working for the company. 10%+ of the code is considered "untouchable" because it works and nobody remaining knows how it works.

5. Compiling the final executable takes more than 1 manual step, resulting in screens full of compiler warnings.

6. Management is resistant to any effort to fix any of the above because software is a COST and not an investment.

(EDITed because I can't seem to count to 6)