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Comment by sama | Hacker News Reader

YC is an investor in the company. We've been trying all day to reach the CEO and we've been unsuccessful so far.

Obviously, this is very bad and we hope the company will fix it quickly.

Thanks, I hope you guys can get somewhere. I'm preparing a complaint to file with the ICO and looking into other options since nothing else seems to have worked and I have no idea what else to do, but really I just want to have my account deleted and move on. I can't believe a simple support ticket spun out into this debacle.

Please sue them for libel.

I'm concerned that many comments on this suggest that the problem is that the CEO needs better PR. It's scarier to me that this sort of behavior could hide behind PR. For tech in general I think ethics needs to be considered more than PR, as that's the heart of the matter. Clearly, those who've signed up for Livecoding are somewhat scared that this team has their data. I understand YC can't run these companies, but I think we do look at YC investment as a sort of assurance that this sort of thing won't happen.

I have never 'spammed' livecoding.tv nor have I ever been warned or banned by their support team (or by any online company for that matter). I don't have a website. I'm not in Indiana, either. (I decided to reply to my own comment, as I don't want to agitate the situation by directly replying to the other comment).

Take a look at the original archive.is image which the author posted. You'll notice that the company spelled its own name wrong:

https://archive.is/T3Ms7

I just loaded up her page a few minutes ago and they fixed the spelling. An image is here:

http://imgur.com/pqW4tbC

Pardon my language, but it's fucked up that someone with access changed the spelling but didn't have enough sense to just remove the whole 'banned for spamming'. Especially in light of the fact that one of the founders replied on this thread eight hours ago.

This doesn't seem like the typical bad customer service incident. I'm not trying to excuse this behaviour (because it's wrong on every level), but I really hope that everyone in that company is mentally healthy and safe.

This is really odd, though it may reveal the dynamic between the founders. Wonder what the conversations have been, and if any even occurred.

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