I guess we were using nothing really. We had RequestTracker (for ops) and Jira for development and I found myself in the middle. At the start I was the sole sysadmin and did the small amount of developer support stuff as well.
We've tripled in size over the last ten years.
As we grew I was doing the jobs of product owner, business analyst, developer, devops, sysadmin without really being conscious of the change. The great temptation is to think that things won't work unless you're involved because you know it all.
Boiling frog syndrome in a way(1)
Not having to decide priorities is a massive relief; the product owners know they have to discuss priorities with each other and my team leader, not me.
(1) yeah I know it's not an accurate analogy.