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I like the idea of it being a mindset

I guess by complacency/ability I mean instead of working to create a solution to a problem, offloading the problem to someone else or just suffering with it.

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Yup, I understand when someone just suffers with the problem instead of fixing it, its a bit frustrating to watch them work inefficiently. I always find someone else's reasoning interesting. Sometimes it is no desire to learn but other times its lack of free time to fix a non-critical issue, no apparent business value (fun task vs fast but ugly task), or they are afraid of how their solution is going to be judged.

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