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The way I read it, the author was saying that it is a problem of recognition: Because you are not customer-facing, you are more invisible in the system and with it comes the lack of job satisfaction one may get from a pat on the back of a job well done via the customer interaction.

Certainly it' s a double-edged sword but that's how I read it at least.

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I dunno. The staff when I did internal customer IT treated me like royalty. It helped that I could solve just about anything within minutes rather than hours like the previous guy. It also helped that I enjoyed learning the ins and outs of the software they used. Most of the IT staff did not like to RTFM. But that's IT. It's probably much different for sysadmins though I did a bit of that too.

I think the motto of Sys Admins is something like "all your successes occur in the dark, and all your failures in the harsh light of day".

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