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Comment by luisrudge | Hacker News Reader

MTA cards are terrible. So is MTA's customer service. I lost $60 (2 7-Day Unlimited cards) because the two cards were demagnetized. They weren't next to each other, but both were kept close to cellphones. I went to the MTA booth and they staff said to mail the cards so I can get a refund. This may work for NYC residents, but foreign tourists will never see that money again. The card and system is so bad, that one may actually think they want this to be bad so they can profit more.

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I'm not sure what the booth staff are even there for. Every time I've had an issue when visiting NYC, they tell me to mail stuff to the MTA. Machine ate your twenty dollar bill? Write a letter. Card not swiping? Write a letter.

Giving directions, help with non-working cards (I've had them fix a card before), etc. The usual agent at High St. also says hello to me when I'm coming home at 2:30 in the morning.

Maybe they can't fix every problem, but overall, not bad to have around.

That's the power of public sector unions! Minimum-wage employees getting compensation well into the six-figures and they don't even have to work!

Here's how it "works" for residents:

1. Find out during morning commute that your card is borked.

2. Go to the agent (if there is one) and ask for the form.

3. Buy a new MetroCard, same as your usual period since you can't be without it and the savings are worth it.

4. Fill out the form on the train, send it when you get off, and hope for the best.

5. If you're lucky, in a few weeks they'll send you a new MetroCard with the amount lost (based on the date your card was sent in until the end of its unlimited period)

Last I remember, you eat the cost of overlap since you don't stop getting an unlimited card in the meantime– though someone should correct me if I'm wrong here. I've actually never lost an unlimited to this problem though friends/family has.

You don't have to eat the cost of the overlap, and they don't send you a new metrocard, they credit the credit card you used to purchase the metrocard. You never stopped getting unlimited metrocards, but you are credited for the overlap. E.g. your $100 card gets borked on the 15th of the month, you buy a new card on the 15th, through the next 14th, and you get $50 credit for the 15th through 30th. You've essentially sold 1/2 of your original unlimited back to the MTA and changed the date of your cycle.

Just curious, is that with the "EasyPayXpress" card or just a regular unlimited card purchased at the machine? Last time it happened to a roommate they sent a new card in the mail which was credited with either the prorated cost or number of days, I can't recall which.

And it takes like 2-3 months in my experience.

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