One of the weird things is 'success metrics telephone tag.' Basically it works like this; Boss creates a function and defines what it means to be successful. Hires a group to do that function. The group grows and its bifurcated into sub-groups which each have a part of the problem, and each has their own "success metric" which should, in theory, contribute up to the top level metric. However, there are no 'peer ranking' of the metrics, so if you have one group that is keeping your HR costs under control (success metric is 'cost per employee') and you have another group with is keeping your employee's happy (success metric is 'employee retention') and a third group which is keeping employees productive (success metric 'revenue per employee'), they all sum up, in theory to success metric 'keeping people happy and productive at the lowest possible cost'.
Now you find an employee who discloses a condition which will both cost the company money (benefit payout), and reduce productivity (external issues, loss of focus at work) and suddenly two parts of the HR group are having their success metric impacted by this event. You can reduce that to only one group making the person quit. So from the top level "we're hitting two of our three metrics" is a better report to send up then "we're hitting one of our three metrics".
A fix for this is an suitably enlightened senior manager providing scale options, so "retain good employee" gets a weight of '6' and 'save money' 2, and 'productivity' 3. Now when you score it retaining them gets you 6/11 but getting them to quit only gets you 5/11. Retaining your best employees becomes the managed-to goal.
Understanding how a company approaches those problems will say a lot about the quality of its management and the maturity of its processes.
In russian, we have a common saying "царь-батюшка хороший - это бояре у него плохие". Loosely translated in english as "The King is kind, it's his the nobles that are bad." It is meant to be used as sarcasm.
Perhaps it is obvious, but in case it isn't: the meaning is that the person in charge of things is ultimately responsible and sets the tone for the rest of the organization, either by action or inaction.
That is why these sorts of things are a good test of management maturity. If problems like this get reflected up to the person in charge (and ultimately responsible), and nothing happens, then it is on them. If they go up and the metrics change so they can't happen in the future, then its a company learning from its mistakes. If you witness the full cycle (a problem emerges, the folks who are responsible are notified, they take some action, the problem persists, and there is no new update) then you can confidently choose to leave knowing that the people at the top want it to be that way, if on the other hand you see problems get fixed as they arise, then you can confidently choose to stay, knowing that bad situations are not intentional and will be fixed.
The Pregnancy Discrimination Act (PDA) forbids discrimination based on pregnancy
when it comes to any aspect of employment, including hiring, firing, pay,
job assignments, promotions, layoff, training, fringe benefits,
such as leave and health insurance,
and any other term or condition of employment.
Completely illegal.So good in theory, not really useful in practice. Sometimes a useful tool for enhancing your severance package. And you have to think about fighting to stay employed at a company that is kicking you to the curb because you're pregnant. What else might they do? It does push people closer to unionizing though, and that is becoming a bigger threat for tech companies than it was due to shennanigans like this.
An organization as large as Google... can violate as many laws as they wish to. That does not mean that they should not suffer gravely for it.
I work for Google, and when my wife had twins last October, my team was extremely supportive when I took six weeks of paternity leave - they even threw me a little party and chipped in for an Amazon gift card for diapers etc. It was an entirely positive experience. A female coworker had a baby a week earlier and she was out from mid-September to early February. And she and I both applied for promotion that September, with the full support of our manager and her manager. I've since seen friends at Google have kids and take leave with absolutely no issues.
It's awful that your wife had this experience - she should escalate it to her boss's boss. I don't think it's standard for Google.
Nothing is perfect for sure, but the full intent of the entire org is to support googlers 2.0. There are of course naughty parts and peopleops exists to help with that.
[edit] The PIP may have started out as a good faith effort to improve underperformers, but at this point I see them used more frequently as political and legal tools than honest attempts at "salvaging" poor employees.
But it's an intimidation tactic like any other - your options here are either leave quietly (like the author of the original post), or be fired unceremoniously as a documented poor-performer and have that hanging over your career, and maybe sue the company for wrongful termination.
99% of the time, even when the situation is patently unfair and insanely unjust, people will choose Option A.
Even if you choose Option B and sue the employer, Amazon has a warchest the size of the moon and lawyers on staff best measured in boatloads - so more likely than not you'd be forced to settle for a modest sum and still have the firing on record, and no admission of fault on Amazon's part.
How would something like a PIP affect one's career? Companies don't share that information, or they expose themselves to serious litigation risk. That's why most places have a policy to only verify an ex-employee's dates of employment and job title if someone calls to ask.
I never worry about pointing out the evils of Amazon (despite them making me sign a contract meant to intimidate me into shutting up) because I know if they take me to court I'll have the opportunity to have my say publicly. And that's the last thing they want.
At Amazon, if you get your PIP and you refuse to sign it, I think they will fire you, and then you will be offered a check in order to sign an agreement not to sue them.
So, if you get the PIP it may be more profitable to just refuse to sign it and start looking for another job (with a bigger severance) than waste a couple months at Amazon while looking for another job.
BTW- the reason I got my PIP was that I had a job at AWS and an offer in hand and went to try and transfer.
Amazon's lawyers are probably expensive right? They also have to risk setting precedents and future cases not being so easily intimidated. Seems like they would have a lot to lose letting this go to court, even if they intend to drag it out.
But that's the thing: they don't need to let it go to court, they just have to drag out the pre-trial proceedings for a few years until you've either moved on with your life or forgotten enough of the details. Most cases settle out of court, but before that happens there is due process that a good HR defense attorney can absolutely stretch out for years.
As far as their lawyers, it costs a big company like Amazon very little, since the lawyers are likely on salary. They would probably hire an outside attorney to represent them in person at a trial, but since the vast majority (>95%) of cases settle before they make it that far, their internal HR lawyers would probably handle most of the grunt work of filing paperwork until someone actually needs to show up at the court house.
Also it's probably not as much money as you think; unless it can be proven that the company's actions were malicious and intentional against a protected class, you probably won't see much more than 6 months salary. The problem is in gathering the evidence to prove this and keeping track of it over the course of a few years.
But then I guess it's just more lawyers keeping other lawyers employed.
But generally you're right -- when you sue someone, only the lawyers win. At a minimum, a cursory background check would turn up the lawsuit and potentially damage your chances at getting another job. It's the same as with whistleblower cases: you have to ask yourself if the injustice you're trying to correct is so big that it's worth potentially destroying your career (whistleblower laws promise huge rewards for exposing behavior but they can be very difficult to collect on and generally make you unhireable).
That said, if a specific company (like Amazon/Google are rumored to do) routinely does things like this, they could face a class action suit. Class action suits are a company's worst nightmare because they are run by the lawyers -- who have every incentive to be as public as possible about the proceedings. Dragging a company's name though the mud in the media is a good way to get them to settle on your terms, and the former employees aren't at the forefront of the case so there's little downside to it. It actually wouldn't surprise me if we see a class action suit come out of this; this kind of treatment is common enough in the tech industry and there's a lot of money on the table if a law firm can put together a case. But again, in a class action suit the lawyers keep most of the money, so ultimately they're the biggest winners.
If there's a pattern there, then a clear discrimination case could still be made, I think.
---
(1) it's difficult to prove, and often juries really want bright line discrimination (eg an email saying fire that bitch for getting pregnant); a pattern of discrimination without a smoking gun is a harder sell to a jury
(2) be ready to never work in that industry again, and maybe to never work again
(3) do you really want this to be what you do with the next 2-3 years of your life
She declined to pursue it. Or as the saying goes, "in its majestic equality, the law forbids rich and poor alike to sleep under bridges, beg in the streets and steal loaves of bread." One law for the rich, another for the rest of us.
So now someone who has a baby on the way has to pay for a lawyer and fight an uphill and expensive case.
Most recent example is Ellen Pao -> CEO Reddit.
Which is fucking bullshit, because everyone with a modicum of logical thinking could see that's exactly why it's happening. But instead of them having to prove that the PIP was justified, you get people having to prove that they're not being fucked over by a bully.
That's great to hear. But one reason bad things happen is that people, especially management, believe in their company's good intentions and policies and don't realize that the reality is much different. The only way to know is to observe what actually occurs. (Of course, I'm speaking generally; I have no idea what happens at your company or what you know.)
A similar situation occurs with health insurance. People trust their insurance and assume it works until they get sick and learn the reality of it.
If this national elections cycle in the U.S. does not include a serious consideration of the typical interactions that people have with their health care systems, I'm moving to Mars. No spacecraft. I will be traveling there on a column of self-righteous fire, with my frustration as the propellant and my fury as the oxidizer. I will breathe a mixture of 80% pure stubbornness and 20% magical libertarian free market gas.
For a small fee, I will attach a tether to Donald Trump before I go, and release him outside of Earth's gravity well. He'll have no trouble surviving out there, being completely self-sufficient, and constantly surrounded by a thick cloud of his own hot air.
I thought the Bush-Gore election cycle was bad. It's almost like this time the two branches of the Inner Party are putting up decoy candidates in advance of the primaries, so that they can get shot down, and the real candidates can safely fly in over the flak.
As long as companies can get away with this sort of behavior without any meaningful penalty from either government, consumers, or labor unions, it will only grow worse. It seems ever more prevalent that the corporate accountants no longer tally "ethical integrity" on the correct side of the business ledgers.
That's right: probably the hardest working people in the country, doing the jobs nobody else particularly wants with a smile on their face, saving money too, with research proving they have lower crime rates than citizens.
This is what the "electorate" is most focused on.
That's a pleonasm.
Why is it that there are some in this community that want bank CEOs jailed for what their underlings do, but give a pass to tech darlings, who have "lost control" to the MBAs as the company has grown?
Are leaders responsible for the behaviour of employees, or are they not?
I can't speak for Larry, but I worked at Amazon from 2001-2006 and everything you've read recently is consistent with the corporate culture back then, and falls directly out of guidance from Jeff. What you are reading about is the end result of Jeff executing successfully on his vision.
P.S after my wife's PIP, it was determined that her skills could be be utilized on a different team, so she was given an opportunity that she continues to excel in today. Cheers!
PIPs are pretty widely recognized as "this is your advance notice that you will be laid off." Almost sounds like the writing was on the wall but she got lucky with an internal move.
I'm low-mid level Eng working for Google for a lot of years, your story is quite surprise to me.
I had a new born a couple of months ago. Every time I want x weeks leave, I simply spend 1 - 2 minutes filling a form online and will receive a call shortly to confirm the leave. Then all set.
During 1:1s, my manager always asks me to inform him in any case I have to work after hours. I really appreciate his consideration on my life. (Of course, each manager could be different).
She's in a group that's supposedly not doing very well in Google so this could be why. Still, she's a talented and very well educated individual (she was literally loved in all her previous jobs, even in the jobs she didn't like).
The poor Google experience may be exceptional, but we have 2 friends who recently joined Google and have a really bad time.
Prohibited Acts / Mistreatment / Retaliation [1]
0. http://www.dol.gov/whd/fmla/fmla-faqs.htm#7
1. http://www.dol.gov/whd/fmla/fmla-faqs.htm#19
Best of luck proving retaliation.
""" Most people think of “performance improvement” as something well-intended, because they take performance to mean “how good I am at my job”....
However, that’s not what “performance” means in the context of a employment contract. When a contract exists, non-performance is falling short of an agreed-upon provision of the contract. It doesn’t mean that the contract was fulfilled but in a mediocre way. It means that the contract was breached. """
0: https://michaelochurch.wordpress.com/2012/12/24/never-sign-a...
If you are ever given a PIP, polish up your resume and look for a new job, immediately. Your company is trying to fire you without giving you either the grounds to sue them or compensatory payment. You will also need to record and regularly back up all interactions with your superiors until you leave. There is no meaningful way to recover from a PIP without a judge or union rep on your side. Your career with that company is over.
So shouldn't we be yelling even louder? That seems to make it even more unacceptable.
"Im sure Larry and Jeff had good intentions when they started their companies but now that it's in the hands of middle management it's no different than any other big corp."
I'm not so sure, especially about Jeff Bezos.