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During my undergrad in the UK, all the doctors and members of the NHS that I interacted with were always kind, helpful and professional. Admittedly, they were sometime a bit brash because they had a lot of patients to see.

Of course, different people, different experiences :)

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Patient Opinion has been looking at care experiences for a few years now and does it well: https://www.patientopinion.org.uk/

Who Cares is more focussed on clear and simple explanations of care systems that patients can quickly and easily understand.

Teaching hospitals tend to be excellent - but GPs are as a rule useless - failed specialists. My last one threw a mop at me because I was bleeding out on his surgery floor - don't remember the incident, but my mum was there. Oh, and the one who asked me if I was having homosexual intercourse, aged six.

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