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This piece is 99% hot air.

A bunch of backhanded attacks on Amazon before we hear the real problem, which is obviously that some automated system mis-classified the customer. Even the author acknowledges this.

I would assume a quick email or phone call with Amazon would have cleared this up.

It was a waste of time to write this and a waste of time to read it.

Non-disclaimer: I have no affiliation with Amazon except as a normal customer.

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Agreed. Given the events the author described, the claim that Amazon sees its customers as 'disposable' is completely unfounded. If I were running a shipping business and a customer had three refunds issued in a brief period of time under unusual conditions, I would want to check in and see what was going on as well.

I agree with you but there's no "quick email or phone call" with Amazon, and that's an issue for many people.

https://www.amazon.com/gp/help/customer/contact-us/188-57379...

You can sign in or click the skip sign in button. From there, you can live chat, email, or have them call you.

I found that within about 10 seconds of clicking around on their site. Admittedly, it required multiple clicks, because it's a bit buried, but it -is- there.

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