vacanti

Some of them stay on for 30 minutes. They really like that someone is listening to them and trying to solve their problems.

Thanks! Though I suspect that almost everyone has been more confused than amused.

Not really. Some people don't respond, others just respond to the email with the reason and the remaning take us up on the offer and give us great feedback.

I like how it says "make this unique. don't share it with anybody" and we shared it with every CNN viewer several times.

Our virtual admin sends this email:

Hello:

My name is [], and I'm part of the Yipit team. I want to confirm that you've been unsubscribed and will no longer receive emails from us.

However, as you may know, we're in the very early stages of our New York based start-up and feedback at this stage is extremely valuable. If you'd be willing to hop on a 10 minute call with one of our team members, we'd gladly offer you a free $10 Amazon.com Gift Card.

We're really just trying to learn what we may be doing wrong, and how we can improve our experience for users like you in the future.

We’d like to know if you’re available for a 10 minute call any time this week between 1pm – 2:30pm ET? If so, please respond with the best number to call.

Thanks!

Completely agree. It sounds like the new add on product was related to your current product. The danger is a distraction from a completely unrelated product.

It seems obvious but it can be very tempting to switch course.

I agree with Kristian. It's not that much time and you would be surprised how you can grab lunch with someone and, by the end, they will have completely changed how you thought of your idea.

I didn't really address that in the post. But, in short, fundraising, hiring, product feedback and PR successes can be significantly attributed to a member of the community helping us out. I'll try to write a post that provides more details.