timqin

haha, sounds like the chicken and egg dilemma!

Thank you! If you have any questions or feedback, please let me know

Thank you! Always open to feedback.

1) You're right. We have been working on how to best present SkyView to users. Skyview is our cached search product, which lets users search up to 60 days at a time, search from region-to-region, and set alerts.

SkyView Lite is free "intro" version of SkyView, where free users with an account can search the upcoming 60 days of departing flights and search 7 days at a time. Wanted to let free users try it out before upgrading.

We currently do not support roundtrip because often times the lowest-priced points deals are found on different airline programs. With points redemptions 2 one-way flights are the same price as 1 roundtrip. (There are some exceptions like booking on ANA directly, which requires you to search roundtrip). You can open up a second tab to search the different directions though.

2) Totally understand. It was one of the debates we had. We were trying to balance showing users all the live points results out there so they can make their own decisions on whether to get new cards. We find that a lot of users may have one set of points that are not as useful or easy to redeem. They realize that perhaps they should consider another credit card for better access to deals.

We are planning to roll out a saved card programs feature, so you can just turn on to automatically filter.

3) So when you redeem on the Chase or Amex portal, your points are only worth at a set value of 1-1.5 cents per point (cpp) depending on your credit car program and they're all pegged to directly to the cash fare.

Let's use this example:

New York to Paris on Air France business class would cost around $4,000 in cash.

If you were to redeem on the Amex portal, that flight would costs 400,000 Amex points ($4,000 * 100 cents per dollar / 1 cent per point).

However, if you were to use Air France Flying Blue miles and redeem on the Air France website, the flight could be as low as 50,000 points. At 50,000 points you points would be worth 8 cents per point ($4,000 * 100 cents per dollar / 50,000 points). *Amex points can transfer to Air France Flying Blue at a 1:1 ratio.

So you're getting 1 cpp on the Amex portal, but 8 cpp on the Air France website directly. That's a big value increase.

Roame shows all the live availability if you were to redeem your points on the airline directly using their miles. So we would show the flight in the example above with the 50,000 points price.

4) Yes! We have a Discover feature where you can select your city and dates. You will see the cached flight deals from your origin city. We're still rolling this out, so the origin cities are limited right now.

5) Mhmm. Let me take a look at that. Thanks for letting me know

Thank you! Let me know if you have any questions or feedback

Right now card affiliate programs are a really small portion of our business and we make the vast majority of revenue via subscription access to advanced toolset.

Our focus is to help the average consumer book their first business/first class flight. There are a lot of points sitting in everyone's accounts, but most people do not know how to redeem them for the best value.

Some data on the Americans with points: - Seven in ten (71%) people say they have a rewards, points or cashback credit card of some sort (Ipsos May 2024) - In 2018, the McKinsey consulting group estimated the number of unredeemed airline miles sitting in accounts at 30 trillion

Thank you! Love more feedback, especially from travel hackers.

1) You're right. We have Advertiser Disclosures on all other pages, but will make the disclosures more prominent. Going to push out a change today/tomorrow. Affiliate commissions are not a big revenue driver right now.

2) We're working on a new design so the last refresh is more prominent. Currently, you'll be able to see the "Update ## ago" when you either expand the flight details or click into the full flight details page.

If are using the Roame live search, then it should be the instant you search. Please let me know if you are running into issues with live search results not showing up on the airline website.

If you are using SkyView or Discover cached search, we pull results and save them up to 4 days or so. This is to help users plan and search broadly across regions and dates.

3) Agreed. We try to simplify the UI for points beginners. Thought it would be too confusing to try to estimate AA vs. Asiana vs. United, etc. The value of the points would also depend on which fare class and route you want to take. If you someone only wanted to fly US to Japan in JAL, then AA miles would be gold. But if someone wanted to fly US to Paris, then Air France/Flying Blue miles would be gold even though they are easy to earn because all the CC points transfer to Air France.

4) We're working on adding more loyalty program coverage. Our free tool is in real-time though, so slightly different than the cached tools. We do have a cached tool called SkyView.

5) This is good feedback. Will to work on promoting the ability to set alerts more.

Thank you for the detailed feedback! Please let me know if you see anything else you think would be helpful

Thank you! After you search, you can filter by card program.

So we are focused on consumers and helping points beginners. We actually provide tons of value especially to non-US airlines who would like to gain access to the US consumer. Normally, a US consumer would never create an Air Canada loyalty account, but we show them the value.

We are open working with any airline that approaches us on better serving their customers and acquiring new loyalty members.

With regards to the Air Canada lawsuit as someone on the outside, I don't know the reason why Air Canada pursued it.

So Roame only shows your flights that are ready to book for the date you search for. We are pulling live points data from the airlines, so if the flight does not exist during a particular period of time, then Roame would not be able to pull it.

Roame does not hardcode any of the points prices.

Glad you brought up one of the classics!

So the difference between Roame and Awardhacker is that AwardHacker shows you all the theoretical possible redemptions and routes. So even if a route is "theoretically" possible, they may never exist for you to book.

Roame shows the redemptions that are live and bookable now.

Thank you!

Totally understand. I believe you should be able to access the full real-time results without an account. You can search any date, route, and fare class. Please let me know if the live search is not working for you.

For SkyView Lite, SkyView and Discover, those are the pro features and require an account.

Love the feedback! So yes, there is an inherent tension between travel hackers and the average consumer with points. We are hoping to bridge that gap and flatten the learning curve for the average consumer.

Thanks! In our view, the more tools, the better to help educate and bring more people into the points world.

We're focused on the beginner points user and helping them through the learning curve of points. Want people to use our engine to book their first ever business class flight.

In terms of product, we provide 365 days of free real-time search across all the loyalty programs we cover and any fare class.